Fraktpolicy
We are committed to delivering your favourite Swedish sweets quickly and reliably. Please review our shipping policy below for details on order processing, delivery times, and shipping responsibilities.
1. Order Processing
All orders are processed within 1–2 business days after payment has been received (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Rates
We offer flat-rate shipping based on your delivery location:🇸🇪 Sweden — 59 SEK
🇦🇺🇳🇿 Australia & New Zealand — 199 SEK
🌍 Rest of World — 199 SEK
All rates are flat-rate per order regardless of weight or number of items.
Orders over 2kg may be split into multiple parcels. No additional shipping charge will be applied for split shipments.
3. Shipping Locations
We ship worldwide, including the EU, UK, US, Canada, Australia, New Zealand, and many more countries.
4. Delivery Times
Estimated delivery times by region:
🇸🇪 Sweden
1–3 business days
🇪🇺 European Union
3–6 business days
🌍 Worldwide
5–15 business days
Delivery times are estimates only and may vary due to courier delays, customs processing, weather conditions, or other circumstances beyond our control.
5. Customs & Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country.
ScandiSweetShop is not responsible for delays caused by customs clearance processes.
6. Shipping Restrictions
Some products may be restricted in certain countries due to local shipping or import regulations. If you are unsure whether a product can be shipped to your location, please check your local regulations before ordering.
7. Lost or Delayed Shipments
If your order appears to be delayed or lost, please contact us at:
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
8. Incorrect Shipping Information
Please ensure that all shipping details are entered correctly at checkout.
ScandiSweetShop cannot be held responsible for failed or delayed deliveries caused by incorrect or incomplete address information provided by the customer.
9. Heat & Temperature Sensitivity
Many sweets and confectionery products are sensitive to heat and temperature conditions. During warm weather or when shipping to hotter climates, products may soften, stick together, or change texture during transit.
By placing an order, you acknowledge and accept this risk.
ScandiSweetShop is not responsible for product changes or damage caused by heat exposure during shipping, including melting, deformation, or texture changes. Refunds or replacements cannot be issued for heat-related damage.
If ordering during warm periods, we recommend choosing faster shipping options and ensuring someone is available to receive the package promptly.